Our Referrals and Enquiries team take enquiries between 9am-4:30pm Monday-Friday.

You can contact the OSCO by email, post or phone. We respond to all contact within 2 working days.

You can contact us confidentially – however, if you want the Ombudsman to be able to help you, you will need to give us permission to share some of what you tell us with your Service in due course. We will not communicate with your Service without your agreement unless there are immediate concerns about your safety or the safety of others.

For information on who can make an application to the Ombudsman see Making an Application to the Ombudsman

Email: contact@servicecomplaintsombudsman.gsi.gov.uk

Phone: 020 7877 3450

Post: SCO PO Box 72252, London SW1P 9ZZ

We are only able to accept parcel deliveries to our PO Box from Royal Mail.

Complaints from MOD staff

The jurisdiction of the Service Complaints Ombudsman only extends to the Service complaints process.  As civilian staff are not covered by this process they do not have access to the Ombudsman’s office.

Complaints from the public

The Ombudsman cannot refer complaints from members of the public who wish to complain about MOD or Armed Forces activity,  for example low flying. You can find information about different ways you can complain to the Ministry of Defence on www.gov.uk.