The role of the Service Complaints Ombudsman is to provide independent and impartial oversight of the Service complaints system.
The Ombudsman achieves this through three main functions.
The Service complaints system is an internal workplace grievance system for members of the UK Armed Forces.
If a Service person believes they were wronged in a matter relating to their Service life, while they were subject to Service law, they can make a complaint about this.
Service personnel will usually approach their chain of command directly to make a complaint. However, if they do not want to approach their chain of command directly, for whatever reason, they can ask the Ombudsman to refer their intention to make a Service complaint.
Referrals are generally made to an individual’s Commanding Officer, or former Commanding Officer if no longer serving.
You can find more information about the referrals process here
The Ombudsman has the power to:
You can find more information about making a request for a review of a admissibility or an investigation referral here
The Ombudsman is responsible for overseeing how the Service complaints system operates and reporting to the Secretary of State for Defence annually on:
You can find links to past Annual Reports here