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You can ask the Ombudsman to review or investigate the decision

If you have received a decision letter and are unhappy with the outcome, then the Ombudsman maybe able to assist you. For more information on how the Ombudsman can help click on the decision you received below.

  • Admissibility

    If your complaint wasn’t accepted for investigation because it was:

    – out of time or

    – out of scope/excluded

    You can ask the Ombudsman to review the decision. You will need to have received the decision in writing. Applications to the Ombudsman must be made within 4 weeks and two days of the decision being sent.

    To find out more information and make an application click the button below.

    Application for Review of an Admissibility decision

  • Decision Body

    Unfortunately, the Ombudsman can’t help you at this stage.

    The Ombudsman can only investigate if the complaint was finally determined in the internal process. If you had the option to appeal and chose not to, the Ombudsman can’t assist you.

  • Appeal Body

    If you believe that the wrong decision was reached or there was something wrong with the way your complaint was handled. You have 6 weeks and 2 days to make an application to the Ombudsman to request an investigation into:

    – alleged maladministration, and/or

    – the substance (merits) of your Service complaint.

    To find out more information and make an application click the button below.

    Application for investigation of Maladministration and Substance