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IMPORTANT ANNOUNCEMENT : The OSCO contact information is changing from 22nd October 2018. Our website address will be www.scoaf.org.uk, and our email addresses will  change. To find out more information about the changeover click here.

News

World Mental Health Day 2018 – Let’s make it a day we ask twice

With 1 in 4 people experiencing a mental health problem this year alone, if a colleague says they’re fine, they might not be. To really find out, ask twice. It’s World Mental Health Day on 10 October and we’re supporting Time to Change, a growing movement that’s changing how we all think and act about mental […]

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Backlog Update

As of 28 September we have 123 applications for substance (merits) and maladministration investigations that are waiting to be allocated to an investigator, this is a small increase from the last update in August. However, our Investigator Support Officer is providing regular updates to all of those waiting for an investigator. We have offered three […]

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Update on backlog

As of 23 August 2018 we have 122 applications for substance (merits) and maladministration investigations that are waiting to be allocated to an investigator. Those applications date back to November 2017. We now have five Senior Investigators working on substance and maladministration cases after our new member of staff completed their training. We are in […]

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Samaritans #TheBigListen

Today, the Samaritans are hosting The Big Listen – a 24-hour event to raise awareness of their work and the importance of listening. The Samaritans are open 24-hours a day, 7 days a week, 52 weeks a year. They take calls from anyone who is finding it difficult to cope. It is a safe place […]

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Forces TV – How A Civilian Ombudsman Is Helping Servicemen And Women

New ways of dealing with complaints in the Armed Forces mean personnel can now take their grievances to the service complaints ombudsman.

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Update on Recruitment

After recently appointing a new Head of Investigations and Senior Investigator, recruitment is continuing to fill the outstanding vacancies in our Investigations Team.

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9ICOAF – DCAF Annual Report

9ICOAF took place in London in 2017 and was co-hosted by the Service Complaints Ombudsman for the Armed Forces of the UK. It focused on how ombuds institutions can act as a moral compass of the armed forces and engender positive change.

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Ombudsman Association 2018 Conference – 25 years: Setting the standard

On the 24th May, one of our investigators helped to deliver a session as part of the annual Ombudsman Association (OA) conference on assessing and reporting performance against the OA Service Standards Framework.

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Inaugural OSCO Stakeholder Symposium

  The Ombudsman hosted the inaugural stakeholder symposium for the OSCO today at the Royal College of Defence Studies. The event, which was attended by representatives from a number of civilian organisations and Service charities, aimed to raise awareness of the role of the Ombudsman and the work of her office. In addition to presentations […]

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