HIDE THIS PAGE

News

Samaritans #TheBigListen

Today, the Samaritans are hosting The Big Listen – a 24-hour event to raise awareness of their work and the importance of listening. The Samaritans are open 24-hours a day, 7 days a week, 52 weeks a year. They take calls from anyone who is finding it difficult to cope. It is a safe place […]

Continue reading

Forces TV – How A Civilian Ombudsman Is Helping Servicemen And Women

New ways of dealing with complaints in the Armed Forces mean personnel can now take their grievances to the service complaints ombudsman.

Continue reading

Update on Recruitment

After recently appointing a new Head of Investigations and Senior Investigator, recruitment is continuing to fill the outstanding vacancies in our Investigations Team.

Continue reading

9ICOAF – DCAF Annual Report

9ICOAF took place in London in 2017 and was co-hosted by the Service Complaints Ombudsman for the Armed Forces of the UK. It focused on how ombuds institutions can act as a moral compass of the armed forces and engender positive change.

Continue reading

Ombudsman Association 2018 Conference – 25 years: Setting the standard

On the 24th May, one of our investigators helped to deliver a session as part of the annual Ombudsman Association (OA) conference on assessing and reporting performance against the OA Service Standards Framework.

Continue reading

Inaugural OSCO Stakeholder Symposium

  The Ombudsman hosted the inaugural stakeholder symposium for the OSCO today at the Royal College of Defence Studies. The event, which was attended by representatives from a number of civilian organisations and Service charities, aimed to raise awareness of the role of the Ombudsman and the work of her office. In addition to presentations […]

Continue reading

Ombudsman signs Time to Change pledge

In a demonstration of her commitment to making the OSCO a supportive work environment, Nicola Williams, the Service Complaints Ombudsman for the Armed Forces signed the Time to Change pledge this afternoon. In doing so, the OSCO has joined the ranks of over 700 employers in England who have signed the pledge.

Continue reading

Ombudsman publishes second Annual Report

The 2017 Annual Report for the Service Complaints Ombudsman was laid in Parliament today. This is the Ombudsman’s second report to cover the work of her office and the reformed Service complaints process.

Continue reading

Forces TV – Armed Forces Complaints System Is Not “Effective, Efficient Or Fair”

The Ombudsmen for Service Complaints has said that good progress has been made in the complaints system for members of the Armed Forces, but it is still not efficient, effective or fair.

Continue reading