HIDE THIS PAGE

News and Blog: 2017

December 2017 – ‘Tis the Season for Giving Back

Christmas is almost upon us and whether you celebrate it or not, it is widely considered a season of giving.  However here at the OSCO, we also believe that it is the season for giving back which we try and do each year. The festive season is a busy and exciting time of the year.  […]

Continue reading

November 2017 – The Language of Complaints

Earlier this month the Legal Ombudsman published research they had conducted on ‘The Language of Complaints’. Although focussed on their role and that of legal service providers, there are lessons to be learned for all complaint handlers, including my office. When a person makes a complaint it is generally about an issue that has caused […]

Continue reading

October 2017 – Black History Month: “Empower and Exceed”

This year marks 30 years since the introduction of Black History Month. The theme for this years’ event within the Civil Service is “Empower and Exceed” – a timely message and one we should carry with us year round as I discuss this month in my blog. This year marks 30 years since the introduction of […]

Continue reading

9th International Conference of Ombuds Insitutions for the Armed Forces held in London – The IOI

Continue reading

9ICOAF: “The Moral Compass of the Armed Forces: How Ombuds Institutions Can Break Down Barriers to Achieve Change” – EUROMIL

Continue reading

October 2017 – 9ICOAF

On 9th – 10th October I had the great honour to co-host the 9th International Conference of Ombuds Institutions for the Armed Forces (ICOAF) in London. This was the culmination of a significant part of the work my office has done over the last two years, outside of our essential operational role. I am exceptionally […]

Continue reading

September 2017 – Unfair treatment for having made a Service complaint?

Last month we asked our Twitter followers what issues they thought I should be blogging about.  The responses all centered on the same theme – what happens if there are repercussions for making a Service complaint? This is a longstanding area of concern for myself and many members of the Armed Forces and their loved […]

Continue reading