Timeline for applications

Please note that due to staff shortages there may be a delay in handling your investigation. You will be given further information about this when you make your application, including a revised timeline for the allocation of an investigator and subsequent completion of any investigation. We sincerely apologise for this and are working to fill our current vacancies as quickly as possible. Click the button below to read the latest update on recruitment.

Update on backlog 

Ombudsman publishes second Annual Report

The 2017 Annual Report for the Service Complaints Ombudsman was laid in Parliament today.  This is the Ombudsman’s second report to cover the work of her office and the reformed Service complaints process.

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“I’m here to help make sure that your complaint is handled properly and you are treated fairly...”

Nicola Williams, Service Complaints Ombudsman.

Nicola Williams became the Service Complaints Ombudsman for the Armed Forces on the 1st January 2016, following a year in the role as the Service Complaints Commissioner for the Armed Forces.

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March 2018 – Banter or bullying – how can you tell the difference?

It is an issue that is often discussed not only in the media but in schools and workplaces. It is also often an issue that comes up in complaints concerning bullying, or even sexual harassment. What is banter and how can you tell when it is something more serious?

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