As of 23 August 2018 we have 122 applications for substance (merits) and maladministration investigations that are waiting to be allocated to an investigator. Those applications date back to November 2017. We now have five Senior Investigators working on substance and maladministration cases after our new member of staff completed their training. We are in […]
Welcome to the Office of the Service Complaints Ombudsman for the Armed Forces
The Ombudsman provides independent and impartial oversight of the Service complaints system for members of the UK Armed Forces
Timeline for applications
Please note that due to staff shortages there may be a delay in handling your investigation. You will be given further information about this when you make your application, including a revised timeline for the allocation of an investigator and subsequent completion of any investigation. We sincerely apologise for this and are working to fill our current vacancies as quickly as possible. Click the button below to read the latest update on recruitment.
Ombudsman publishes second Annual Report
The 2017 Annual Report for the Service Complaints Ombudsman was laid in Parliament today. This is the Ombudsman’s second report to cover the work of her office and the reformed Service complaints process.
“I’m here to help make sure that your complaint is handled properly and you are treated fairly...”
Nicola Williams, Service Complaints Ombudsman.
Nicola Williams became the Service Complaints Ombudsman for the Armed Forces on the 1st January 2016, following a year in the role as the Service Complaints Commissioner for the Armed Forces.
March 2018 – Banter or bullying – how can you tell the difference?
It is an issue that is often discussed not only in the media but in schools and workplaces. It is also often an issue that comes up in complaints concerning bullying, or even sexual harassment. What is banter and how can you tell when it is something more serious?
Latest news and blog posts
There are time limits for making a Service complaint and also for making an application to my office. These time limits are set in law. Complaints that are made outside of those time limits can still be accepted if it considered “just and equitable”. But what does that actually mean?
Our twitter feed
SC Ombudsman UK
2 days ago
SC Ombudsman UK
5 days ago
Do you need the answer to a question? Read the FAQ page on our website which answers questions about the Ombudsman'… https://t.co/AaO5U0dACu