The office of the Service Complaints Ombudsman captures data on its own complaint-handling performance and that of the Armed Forces.

 

The Ombudsman’s main statistical output is an Annual Report. The Annual Report for 2016 can be found here.  The next Annual Report is provisionally due to be released in April 2018.

We will be publishing more frequent statistical updates on this page, together with professional guidance on how our statistics are collected, validated and published.

 

Our reports and reporting processes are undertaken in the spirit of the UK Statistics Authority (UKSA) code of practice and follow statistical best practice wherever possible.

 

The office of the Service Complaints Ombudsman is responsible for collecting data on its own complaint-handling performance and that of the Armed Forces. This data is sourced from both internally-owned casework management systems and externally from the Armed Forces administrative systems.

These statistics help to monitor SCO performance and play a crucial role in assessing how efficient, effective and fair the Service complaints process is.

The information held by the SCO feeds into:

• Internal monitoring of performance;

Quarterly statistical factsheets;

• Annual report to the Secretary of State for Defence on the Service complaints system.

The collection, quality assurance and analysis of data are vitally important in providing a robust and reliable evidence base to inform the Ombudsman.

SCO Statistics Plan 2017-18

SCO Statistical policy guideline

SCO Statement of administrative sources