Our office is staffed between 9am-4:30pm Monday-Friday.

You can contact the Ombudsman by completing one of our application forms, email, post or phone. We respond to all emails, post and telephone messages within 2 working days.

You can contact us confidentially – however, if you want the Ombudsman to be able to help you, you will need to give us permission to share some of what you tell us with your Service in due course. We will not communicate with your Service without your agreement unless there are immediate concerns about your safety or the safety of others.

For information on who can make an application to the Ombudsman see Making an Application to the Ombudsman

Email: contact@servicecomplaintsombudsman.gsi.gov.uk

Phone: 020 7877 3450

Post: SCO PO Box 72252, London SW1P 9ZZ

We are only able to accept deliveries to our PO Box from Royal Mail.

Complaints from MOD staff

The Service Complaints Ombudsman can’t support Ministry of Defence (MOD) civilian members of staff who wish to raise a complaint against their employer because her remit only covers Armed Forces personnel.

Complaints from the public

The Ombudsman also cannot refer complaints from members of the public who wish to complain about MOD or Armed Forces activity, such as for example low flying. You can find information about different ways you can complain to the Ministry of Defence about various issues on www.gov.uk.

INDEPENDENCE | IMPARTIALITY | INTEGRITY