There are 4 different application forms, each of which covers a specific function. In order to determine which application form you need to complete, you need to know what you want to ask the Ombudsman to do.

Request for referral

Request for review of a admissibility decision

Request for an investigation of undue delay

Request for an investigation of maladministration and substance

There are time limits for making a Service complaint and requesting a review of decision or investigation by the Ombudsman.  Simply contacting our office will not “stop the clock” on these time limits. Please read all of the information provided under each section before submitting your application.

It is important that we can contact you once you have submitted an application.  If we can’t contact you we may be unable to process your application or there may be delays in making a referral or starting an investigation.


Please note that if you are sending your application by email that the system can only accept emails smaller than 20mb. Any emails over this will not be received.

Even though you can access our forms on your smartphones and tablets, you will need to have  a compatible smart phone app to amend and submit the form. E.g. Adobe Acrobat Reader, which is free.

If you don’t have one of these apps you will need to use a desktop or laptop to complete your form.

The PDF form has highlighted fillable form fields.  Please use these fields to enter your information and not the ‘insert comment’ tool.