The Service Complaints Ombudsman was established by the Armed Forces (Service Complaints and Financial Assistance) Act 2015. The Ombudsman is the successor to the Service Complaints Commissioner for the Armed Forces, a role established by the Armed Forces Act 2006 as part of significant reforms to the Service complaints process.
The role of the Service Complaints Ombudsman is to provide independent and impartial scrutiny of the handling of Service complaints made by members of the UK Armed Forces.
“..I’m here to help make sure that your complaint is handled properly and you are treated fairly..” Nicola Williams, Service Complaints Ombudsman.
To ensure all Service men and women and their families have confidence in the complaints system and are treated properly, by:
providing an alternative pathway to raise a Service complaint with the chain of command
holding the Services to account for fairness, effectiveness and efficiency in their operation of the complaints system
working with the Services and MOD to see that lessons are implemented swiftly and efficiently